Frequently Asked Questions (FAQ)

There are time restrictions on making a disrepair claim, so get in touch with us as soon as you can to allow the maximum amount of time for your case to be dealt with.

Not necessarily, however when dealing with any legal claim, it is always best to seek professional legal advice first.

The amount of time this takes is dependant upon the complexity of each individual case, however we will always attempt to resolve the matter as quickly and efficiently as possible.

If you are still unsure about whether or not you can or should make a claim for disrepair, get in touch by filling out the form here and one of our expert disrepair advisors will call you back for a no obligation discussion.

No! We operate on a no-win-no-fee basis and we do not charge you to set up a claim. We will take 25% from your compensation to recuperate our costs.

Legally, your landlord cannot evict you for starting a claim against them, the only exception is if you are in arrears and do not have a payment plan. Even a payment plan of £1 a month is sufficient. For private renters the law(s) is different and a landlord can serve a Section 21 eviction notice which allows the landlord to evict tenants without reason. There are campaigns to end this and this is something we will assess and advise you on a case by case basis. Even if your landlord does attempt to evict you, we can still assist you with this.

There is no set duration for how long a claim will take. It depends on your landlord and how responsive they are. Claims can take anything from a few weeks to months.

As a “people before profits” organisation, we are proud to confirm that over 95% of our clients receive compensation. The amount of compensation varies depending on the severity of the disrepair and how long it has been since you first reported it. Consideration is also given to extra factors such as personal injury, whether your health has been affected or if you have had to move out of the property due to it being unfit for habitation.

Our previous clients have received compensation from £1,000 to £19,000